Refund and cancellation policy

Contributions to Aikarthya Foundation are made through Razorpay, either as a regular contribution (every month, 3 months, 6 months or year) or as a one-time payment. This page explains how to stop a regular contribution and when we refund money.

Stopping a regular contribution

• You can stop at any time, with no charge. Your bank, card provider or UPI app tells you at least 24 hours before each debit, with the amount and date.
• The quickest way is in your UPI app (under AutoPay or mandates), or through your bank or card provider: cancel the mandate for Aikarthya Foundation. You can also pause it there.
• Or email hi5@aikarthya.org.in from the email you used, and we will cancel it with Razorpay and confirm by email.
• To be sure the next payment is not taken, cancel before the debit date in that notice.
• Stopping ends future debits only. Payments already made are not reversed, except as described below.
• To change your amount or how often you give, write to us: we stop the current contribution and help you start a new one.

One-time contributions

• A one-time contribution is paid once, so there is nothing to stop and no further payment is taken.
• The refund rules below apply to it in the same way.

When we refund

Contributions go straight to our work with teachers and schools, so we do not usually refund a contribution made as intended. We refund in full when a payment was made in error, for example:

• a debit for the wrong amount;
• the same payment taken twice;
• a debit after you had cancelled the mandate, or after we had confirmed your request to stop;
• a payment you did not make or authorise.

How to ask for a refund

• Email hi5@aikarthya.org.in within 30 days of the payment, with your name, the date, the amount and the email or mobile number you used at checkout.
• We reply within 3 working days.
• Approved refunds are sent back to the original payment method through Razorpay within 7 working days. Your bank may take a few more days to show it.
• If we issued a receipt or tax certificate for a refunded payment, it is cancelled.

Questions

Write to hi5@aikarthya.org.in or call +91 93467 87160. Our full contact details are on the contact page.